Cancellation policy under the Act on Specified Commercial Transactions
< Return, exchange or cancellation due to customer circumstances >
We do not accept returns due to customer circumstances such as the product being different to the one they thought it was.
In addition, we cannot resell products once they have been delivered to customers due to product characteristics, hygiene and other reasons. Consequently, please understand that we cannot accept any returns whatsoever regardless of whether packaging has been opened or not.
Prior to clicking the order button, please make sure to confirm the details of your order.
Please understand in advance that if goods are not accepted due to customer circumstances, including acceptance being refused at the time of delivery, such customers shall pay actual expenses such as the delivery charges and return charges.

* Please also be aware in advance that we are unable to accept returns due to the reason that you did not receive the email confirming the details of your order.
* Our products are exempt from application of cooling off and public liability law. “Cooling off” is a system that applies to door‐to‐door sales and the like where there is a danger of consumers being pressed into buying and does not apply to mail-order sales or individual imports.
* Please understand in advance that we change the images as far as possible, but there are cases where, depending on the products, multiple packages are mixed or the packaging is changed in a renewal or the like by the manufacturer and a product in packaging different to that in the image is delivered. As we cannot accept returns due to this reason, please inquire in advance when purchasing a product by looking at a photograph.
Cases of products different to those ordered being delivered, defective products and product damage
Handling
We make effort over our products, but if a product is damaged during transportation, is defective from the start or a product different to the one you ordered is delivered, we will exchange that product or accept its return (excluding cases of outlet products and products that differ to an image due to a renewal or change of packaging and the like).
We apologize for the inconvenience, but please contact us using the inquiries form to start with. We will need to identify such customers for confirmation of the details. Please enter information such as your telephone number and address.
<Contact details>
Tel: 03-6447-1200 (Mon - Fri: 9.30 - 18.00, closed weekends and public holidays)
Please understand that products returned without the customer making contact will be redelivered and we will charge the actual cost of return and redelivery.
Please understand that products returned without the customer making contact will be redelivered and we will charge the actual cost of return and redelivery.
If we have stock, we will exchange the product and if we do not, we will accept its return.
There are cases where a box may be slightly crushed or scratched due to the conditions of transportation, but please understand in advance that we cannot exchange products or provide refunds due to such defects or scratches on external boxes.
Exchange method
Please contact our company’s contact office first of all. After that, our personnel will contact you. Normally, an exchange is completed when the delivery agent delivers the replacement product by the customer handing the return product directly to the delivery agent. Our company’s contact office personnel will provide guidance on the details so please return products following the procedure as described.
Please understand that products returned without the customer making contact will be redelivered and we will charge the actual cost of return and redelivery.
Return method
Please contact our company’s contact office first of all. After that, our personnel will contact you. In the case of a return due to a defect in a product, please return the product to the following address “by freight collect”.
<Return address>
To: Wellcare Ai Medical Clinic Ginza
Return address; 8th Fl., VORT Motoazabu, 3-1-35 Motoazabu, Minato-ku, Tokyo 106-0046
Tel: 03-6447-1200

Please understand that products returned without the customer making contact will be redelivered and we will charge the actual cost of return and redelivery.
Please return products using a method that provides you with a copy of the delivery forms such as Sagawa Kyubin or Yu-Pack.
* Please return products inside the box used at the time of delivery to prevent damage during transportation.
Please retain the copy of the delivery forms for six months.

Refund method
◆ Cases of payment by credit card: We will issue a refund following the refund method of the credit card company. Depending on the timing of the refund, the refund from the card company may be after the payment has been debited.
◆ Cases of cash on delivery: We will issue a refund to the bank account specified.
◆ Deferred payment at a convenience store: If you have not yet completed the deposit, we will deliver a deposit slip for the amended amount so please make the deposit within one week after receiving the new deposit slip. If you have completed the deposit, we will issue a refund to the bank account specified.