1. Acquisition, etc., of personal information (The Company shall acquire and use customers’ personal information appropriately.)

Customers provide personal information, which the Company thereby acquires, so that customers can use the Company’s services smoothly and efficiently. The purposes of use of the personal information that the Company acquires are as follows. If the Company is to acquire personal information, it shall notify or announce the purpose of its use by an appropriate method.

1-1. To respond to orders from customers for the Company’s products, other products for sale or their accessories (including cases of use to make alterations to products such as clothes)

1-2. To deliver products that customers have purchased

1-3. To implement maintenance services on products that customers have purchased

1-4. To provide guidance to customers on matters such as exhibitions, seminars, contests and prize competitions

1-5. With regard to questionnaires carried out with customers, for the achievement of the objectives of those questionnaires

1-6. With regard to recording telephone calls with customers and video of the Company’s stores, etc., for theft prevention and the confirmation of the details of conversations

1-7. For marketing and sales promotions by the Company

2. Limits on use (The Company shall not use personal information for anything other than its designated purpose of use.)

The Company shall not use personal information beyond the scope required for the achievement of a purpose of use stated in 1 above.

3. Transfer of business (The Company shall take appropriate measures in the event of a merger or the like.)

As a corporation, the Company may merge or sell or purchase assets. In such cases, customers’ personal information may be provided within the scope of its purpose of use, but the Company shall take the measures required, such as concluding contracts including management obligations with regard to the handling of customers’ personal information with the party to whom the information is provided.

4. Management of personal information (The Company shall manage personal information appropriately.)

The Company shall appoint a responsible manager, observe laws and regulations concerning personal information, industry guidelines, internal regulations and other rules, and pay meticulous attention to the handling of customers’ personal information. In addition, the Company shall make efforts to keep customers’ personal information in an accurate and up to date condition and manage customers’ personal information appropriately to ensure that no unauthorized access, loss, damage, falsification or leakage occurs. Examples of the specific management measures that the Company puts in place are as follows.

4-1. The Company implements internal education on the protection and appropriate handling of customers’ personal information continuously.

4-2. The Company conducts appropriate audits and reviews management systems related to the protection of personal information regularly.

5. Provision to third parties (The Company shall not engage in inappropriate provision to a third party.)

The Company shall not provide customers’ personal information to any third party except in cases that fall under one of the following categories.

(Cases where the customer consents)

The Company may provide a customer’s personal information to a third party based on the consent of the customer.

(Cases based on law, etc.)

The Company may provide a customer’s personal information to a third party in the following cases.

5-1. Cases based on law

5-2. Cases where it is necessary for the protection of human life, physical wellbeing or property and it is difficult to obtain the consent of the customer concerned (For example, this would apply to a case where a manufacturer or the like requested a product recall for a product that a customer purchased at the Company and the Company provided that manufacturer with the customer’s contact details and other information pertaining to the product.)

5-3. Cases where it is particularly necessary for the improvement of public hygiene or the promotion of the healthy upbringing of children and it is difficult to obtain the consent of the customer concerned

5-4. Cases where it is necessary to cooperate with the performance of legally-stipulated work by a state institution, local public entity or a party contracted thereto and obtaining the consent of the customer concerned would hinder the performance of said work

((Cases where the handling of personal information is consigned to a contractor)

If the Company consigns the handling of customers’ personal information to an external contractor, it may provide customers’ personal information to said external contractor within the minimum scope required under the strict management of the Company.

6. Inquiries about personal information (The Company shall respond appropriately within the scope required by law.)

The Company shall establish a Customers’ Personal Information Consultation Office and respond promptly within the scope required by law with inquiries received from customers concerning the disclosure, correction or termination of use of customers’ personal information. For example, if you have a request like the following, please contact the Customers’ Personal Information Consultation Office.

6-1. Requests asking for personal information registered at the Company to be corrected because it contains errors

6-2. Requests to stop e-mails, direct mail or guidance provided through mobile phones from the Company

7. Personal information of customers less than 16 years of age (The Company shall request the permission of a parent or guardian.)

The Company shall pay the utmost attention with regard to the personal information of customers less than 16 years of age.

The Company shall receive the provision of personal information of customers less than 16 years of age based on the consent of a parent or guardian.

8. Website cookies

The Company’s website uses technology known as “cookies” for customers to use the website with more convenience and for the Company to provide better service. “Cookies” are a technology that allows the Company to identify a customer’s computer, but they do not identify individual customers. In addition, customers are able to restrict the use of “cookies.” In that case, the use of some services will be disabled.

9. Website security

Pages of the Company’s website where users provide personal information use a system known as SSL that transmits data in encrypted form so even if a third party does intercept transmitted data, there is no concern that the content will be stolen. Using these technologies, the Company is making every effort in the management and protection of information so that the personal information of registered customers is not leaked externally.

10. Website content

The Company’s website can be accessed from countries all around the world with different laws, but matters concerning the content of the Company’s website are governed by the law of Japan. In addition, access from areas where the content published on the Company’s website is illegal is prohibited.

11. Impacts when information provision is refused on the website

Customers may use the Company’s website without registering or providing their personal information. However, in that case, they may be unable to use specific services. In addition, if information such as an ID or password is not entered, customers may be asked frequently for such information.

12. Court of competent jurisdiction

If a dispute over the Company’s protection of personal information arises, the Tokyo District Court shall be the court of competent jurisdiction in the first instance.

13. Customers’ Personal Information Consultation Office

(Wellcare Novel Coronavirus Remote Health and Medical Consultations Center: Contractor of Distribution, etc.)

Wellcare Ai Medical Clinic Ginza Customers’ Personal Information Consultation Office

Tel: 03-6447-1200